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Friday, March 05, 2010

Rhino-dating the Irish service sector

I've learnt quite a bit this week.

Apparently, 'Rhino-dating' is what happens during speed-dating nights when you sit down opposite someone of the opposite sex and they spend the entire three minutes criticising your clothes and ranting about how brilliant they are, then at the end of the night they collar you on the way out the door for some abuse, because they're shocked you didn't choose to see them again.

I've been rhino-dated by the Irish service sector this week, and it wasn't too pleasant.

There was the fuel firm who took my money, promising me my heat within 24 hours, 48 max. It took them five days to get around to delivering to me in the end.

And that was only after I had to call them daily, have others call them daily, and even threaten to sue for my money back. And on the rare times I got them on the phone, they had the insane audacity to say I was being unreasonable. They lied repeatedly, and even sought to fabricate emails.

But now that they've finally delivered to me, they've sent me an email asking me to 'keep their number safe' for future deliveries! Classic rhino-dating delusions there. I'd rather freeze than keep such a shower of useless cunts in business, needless to say.

I'm not quite at the point of naming and shaming, but if you're concerned to avoid these shitehawks, don't order fuel online like I did. Call someone local instead.

Then there's the bank whose machine chomped my banklink card earlier this week.

I called the number on the machine as you do, and got some thundering gobshite who insisted my card 'must have broken' their machine, who suggested I was lucky his bank weren't in the habit of suing for such damages and who insisted they'd never had an IT glitch in his 'twenty-five years with the bank.'

So we have someone manning a customer service desk - frontline with the general public - who makes up nonsense, fails to apologise for the inconvenience caused, preposterously threatens legal action and ridiculously claims that they alone of all firms on Earth are immune to technical problems.

Is there any wonder that AIB still have this mong manning phones after 25 years service, assuming he didn't make that shit up as well?

I'm fed up rhino-dating the Irish service sector. I'd like a nice positive interaction with a service industry who valued my custom, treated me with respect, took responsibility when they screwed up, apologised when they let me down and actively sought to resolve my problems with their service.

But in this country, that sounds like some romantic fantasy, far removed from reality.

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