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Tuesday, October 09, 2007

Worst airline ever

I had a great conversation with a colleague yesterday who had the ignominious experience of being treated like a terrorist by Delta Airlines in JFK airport last week.

In short, she was isolated, searched, her bags examined for explosives, her shoes forensically tested and all the while provided with neither courtesy, respect nor explanation for the behaviour.

What she then witnessed on the plane home, in terms of treatment of passengers, was beyond belief. She has now vowed never to travel with Delta again.

It got me thinking about producing a shit-list of airlines that people refuse to fly with.

I have previously mentioned why Ryanair are scumbags. Obviously they're on my list. But top is a surprise entrant, Iberia. Spain's national carrier has now severely buggered me about on three separate occasions.

Firstly, on a flight to Mexico, a man died in the row behind me, and the aircraft staff attempted to deny this and cover it up. They even brought in paramedics when we landed to stage a charade of attempting to revive the hours-dead corpse.

Then there was a shouting match when they overbooked the flight home. They threatened to bump me off the plane I had booked onto, refused to provide overnight accommodation and suggested I stay in the airport.

Finally, on a flight to Pamplona in Spain via Madrid, they actually sold me the ticket then cancelled the route on the same day, so I arrived in Madrid having bought the ticket only hours earlier to be informed that I would now be flown to Bilbao instead!

That trip got worse when they ferried us by cab to Pamplona, and the cabbie refused to let me off, en route to the airport, at where I wanted to go. Obviously, when we then arrived at Pamplona airport at 11pm at night, and the whole place was shut, he had a captive market in ferrying me back to where he had previously whizzed past, charging me €50 for the privilege.

So that's my nomination. Iberia are the worst airline ever. What's your worst airline flight ever, and what airline would you never fly with again?

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